KMID : 1002520110050030101
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Korean Journal of Health Service Management 2011 Volume.5 No. 3 p.101 ~ p.110
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Effects of the Organization¡¯s Empowerment on Organizational Commitment and Service Quality of Employees ? Focusing on Dental Hospital¡¯s Employees -
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Kwon Su-Jin
Choi Yu-Jin
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Abstract
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This study analyzed affecting factors of employees working at dental hospitals to the organizational commitment and service quality, and then tried to utilize it as a basic data in executing personnel training policies for dental hospital¡¯s practitioners. The survey was conducted from July 1st to July 30th, 2010, and used 193 copies for this research analysis. As a hypothetical verification result through regression analysis, means and capabilities among empowerment factors influenced significant positive (+) effects, and self-determination and influences did not make significant effects. Also, organization commitment was displayed as influencing significant positive (+) effects to the service quality. When considering this research¡¯s results as a basement, an alternative for the managerial innovation shall be established for promoting mutual developments of individuals and organization in midst of promptly changing economic environments. That is, a personal training system has to be set up in which more decision-making rights on given assignments of dental hospital¡¯s employments are endowed, and then responsibilities are directed to be charged so much by introducing the empowerment concept instead of the managerial technique centering on controls.
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KEYWORD
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Empowerment, Organizational Commitment, Service Quality
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